DECEMBER 2023
one-off ACCOUNT adjustment
Dear customer,
We’ve made some recent updates to our internal system. This upgrade means that we’ll be able to provide you with better service going forward.
As you may know, systems operate differently and some adjustments were needed to complete the upgrade. The ‘one-off account adjustment’ on your statement is for internal purposes only so we can update our system without impacting your loan amount, which remains the same.
There is no action required from you.
Thanks,
Team Wisr
FAQ
Are you taking money from my account?
No, we are not debiting money from your account.
Does this adjustment have an impact on the amount of interest I pay over the life of my loan?
No, the one-off account adjustment does not impact the interest you are charged over the life of your loan.
What is a one-off account adjustment transaction?
A one-off account adjustment is a system adjustment during our upgrade to keep your loan balance unchanged.