This document provides information about the loans provided by us. We are licensed to provide loans under the National Consumer Credit Protection Act 2009NCCP Act . The NCCP Act regulates the activity of lending, leasing, and finance broking.
Wisr is committed to operating as a good corporate citizen. This includes having and implementing an industry recognised dispute resolution framework and we have appointed a senior manager specifically to handle any problems you may have while a customer of Wisr.
Under the NCCP Act, we are obliged to ensure that any loan that we provide to you is not unsuitable for you. To decide this, we may need to ask you some questions in order to assess whether the loan is not unsuitable.
The law requires us to:
• make reasonable inquiries about your requirements and objectives;
• make reasonable inquiries about your financial situation;
• take reasonable steps to verify that financial situation.
Providing a loan will be regarded as unsuitable if at the time of the assessment it seems likely that when the loan is made:
• you could not pay or could only pay the monthly instalments with substantial hardship;
• the loan provided will not meet your requirements and objectives.
For example, if you can only repay the loan by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the contrary is proved. For this reason we must ask you to provide a significant amount of information. It is therefore very important that the information you provide to us is accurate.
If you ask us, we must provide you with a copy of our credit assessment of your application at any time up to seven years from the date of the loan contract. We are only required to give you a copy of the credit assessment if you enter into a loan contract.
We hope you are pleased with our loan product and our service, but if you have any complaints you should notify us by contacting our Dispute Resolution Officer by:
• telephoning : 1800 340 008complaints - free call
• e-mailing : firstname.lastname@example.org
• writing to : Wisr, attention : Dispute Resolution Officer, Level 4, 55 Harrington Street, The Rocks, NSW 2000
or by speaking to any representative of our business who will refer you to the Dispute Resolution Officer, contact details of whom are shown above.
You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.
If after being in touch with our Dispute Resolution Officer as outlined above, and if we do not reach agreement on your complaint, you may be able to refer the complaint to our External Dispute Resolution Scheme, Australian Financial Complaints AuthorityAFCA who can be contacted on 1800 931 678 free call , email to email@example.com, or in writing to Reply Paid GPO Box 3, Melbourne VIC 3001. Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website www.afca.org.au to find out if or when the time limit relevant to your circumstances expires.
We don’t provide legal or financial advice. It is important that you understand your legal obligations
under the loan, and the financial consequences.
Before you accept your loan offer, make sure you read the loan agreement carefully to understand the
full details, costs and ramifications of the loan. If you have any doubts, you should obtain independent
legal and financial advice before you enter any loan contract.
If you have any questions about this Credit Guide or anything else about our products or services,
please just ask at any time on the contact details provided above. We’re here to be of service and to
ensure you are fully satisfied with your dealings with us.
If you have any questions about this Credit Guide or anything else about our products or services, please just ask at any time on the contact details provided above. We’re here to be of service and to ensure you are fully satisfied with your dealings with us.