If you’ve been impacted by something unexpected or need a little extra support with your finances, there is help out there for you. This page runs through the support available and who you can contact.
Navigating difficult times
Supporting vulnerable customers
UNDERSTANDING VULNERABILITY
What is a vulnerable customer?
A vulnerable customer is someone who is disadvantaged by their situation. This disadvantage can come from any number of circumstances. Any one of us can become vulnerable at some point in our lives, and the situation may be temporary or long-term.
IDENTIFYING CAUSES
Possible causes of vulnerability
Many different situations that can lead to vulnerability. Examples include, but are not limited to:
CONTACT OUR FINANCIAL ASSISTANCE TEAM
How Wisr can support you
Our team is here to help those in vulnerable circumstances manage their Wisr loans. We can support you by offering tailored solutions to meet your individual circumstances.
If you think you may be vulnerable or are simply struggling with your current situation, please get in touch with us by either emailing us at contact@wisr.com.au or giving us a call on 1300 992 007.
HELP WITH YOUR WISR LOAN
Financial hardship assistance
You may be eligible for financial hardship assistance if you can no longer make your loan repayments. Our financial hardship page runs through the options available and how you can apply.
REQUEST A CALLBACK
If you can’t talk freely
We understand that not everyone can talk at any given time. If your situation is sensitive due to a financial or domestic abuser, you can use our contact form to request a callback from us at a safe time.
Please make sure you include a note to tell us when to call you and instruct us not to leave a message, such as: Sensitive situation: please do not leave a voicemail. Please only call before 2pm on weekdays.
If you leave a note and we’re unable to reach you, we’ll assume it was inconvenient or unsafe and we will not leave a message. You can return our call on 1800 240 008.If you’re in danger, we urge you to call the police on 000.
EXTERNAL SUPPORT
There’s more help out there
If you don’t feel comfortable talking to our team, we completely understand. There are lots of specialist support services in Australia that may be able to help you. We've listed a few contacts that you can reach out to instead of, or as well as, us.